Frequently Asked Questions

Q. What phone number should I use to access my account?

A. Please use the access number closest to you from our list of Access Numbers.

Q. What should I use for the DNS entries?

A. If you are a dialup customer, then you should be using 216.98.128.70 for the primary DNS and 216.98.138.70 for the secondary DNS. Please visit our Support site for more information.

Q. What should I use for the Gateway address?

A. If you are a dialup customer, then you should leave the gateway entry blank. If it is not blank, then please clear it. Please visit our Support site for more information.

Q. What is the news server (NNTP) address?

A. The news server (NNTP) address is news.aquimail.com. Please visit our Support site for more information.

Q. What should I use for POP3 and SMTP mail server?

A. The POP3 server is pop.aquimail.com, and the SMTP server is smtp.aquimail.com. Please visit our Support site for more information.

Q. How do I contact Technical Support?

A. First visit our Support site. If you cannot find the answer to your question there, then please call technical support at (619) 749-8035 or (888) 689-0705.

Q. How do I check my email from another ISP, or remotely?

A. An email program accesses a mail server in the same way that a web browser accesses any site on the Internet. Therefore you can access your email from any computer with an email program and access to the internet. You will need to set up the email program with an account using your username and password, as well your POP3 server (pop.aquimail.com).

Q. How do I change my password?

A. For dialup customers: Please email us at support@aquiinet.net with the new password you desire. Or you can call us at (619) 749-8035 or (888) 689-0705.

For Web Hosting customers: Use your site admin tools located at www.yourdomain.com/siteadmin (where “yourdomain.com” is the name of your domain). You will be required to enter your administrator username and password. Each user that has been set up on your site may also change their own password by going to www.yourdomain.com/personal (where “yourdomain.com” is the name of your domain). They will be required to enter their own username and password.

Q. Is there a limit to the size of my mail box?

A. For dialup customers: You are limited to a total of 10MB of space on the server. This includes email storage and personal web space combined.
For web hosting customers: You can control the size of each user’s account using the site admin tools located at www.yourdomain.com/siteadmin (where “yourdomain.com” is the name of your domain). You will be required to enter your administrator username and password.

Q. Why am I getting a password error when trying to retrieve email?

A. Check to make sure that you are spelling your password correctly and using the proper case. Passwords are CasE SensITiVe. Also, make sure that CAPS LOCK is not active. Please visit our Support site for more information.

Q. How do I upload my web page?

A. Please follow this link to our Support site for the best information.

Q. Does the web server support the Microsoft Front Page extensions?

A. Yes. Our SOHO and Business Site hosting support Front Page extensions.

Q. Does the web server support MySQL databases?

A. No.

Q. Are secure services available?

A. Yes, using SSL.

Q. How can I find out how much disk space I am using?

A. Log in to your site admin tools at www.yourdomain.com/siteadmin (where “yourdomain.com” is the name of your domain). You will be required to enter your administrator username and password.

Q. What should I name my opening page?

A. It is best to name your opening page index.html